August 7, 2026
A job that needs a return trip costs roughly twice what it should: travel, scheduling and a customer who now doubts you.
Track first-visit completion rate above everything else. It exposes the parts and information problems that cause most repeat trips.
Crews rarely lose time on the job; they lose it between jobs. Grouping work geographically saves more than any attempt to work faster.
Leave one flexible slot per day for the emergency that always arrives. Without it, one urgent call destroys the whole route.
Most delayed jobs wait on a part, not a technician. Stocking the twenty most-used items on the van removes a large share of return trips.
Review the list quarterly against actual usage rather than intuition.
A two-hour window that holds beats a promised time that slips. Customers accept waiting; they do not accept being told the wrong thing.
Send an update when the plan changes, before the customer notices it has.
First-visit completion, jobs per crew-day, and the share of appointments met inside the promised window.
Those three explain nearly all customer complaints and nearly all overtime.
We measure our success by the trust and respect we earn from others.
We love what we do, and help others however we can, whenever we can.
We believe that success is best achieved as a team.
We live for developing creative solutions to complex problems.
Barrett has spent his entire career working with data and analytics with companies across many industries as a consultant and in industry. Formed Salos Services with Jason Herron to help more companies especially nonprofits and SMBs utilize their data. Our goal is to be a great partner and provide the expertise to help them utilize data as an asset.
Barrett is also proud of the other titles he holds including husband, father, soccer player, director on a nonprofit board, backpacker, snowboarder, and dog owner.
With more than 16 years of software experience, Jason knows how to leverage technology to solve complex issues. Jason has worked with many companies in the Fortune Global 500. His exposure to a myriad of industries resulted in a rich experience in solving diverse and unique problems. Jason has worn many different hats over his career, which gives him a diverse and unique perspective on working with others to help solve issues.
Sami’s career has been centered around B2B Sales and Management. He considers sales to be an authentic partnership and that great managers help their employees and companies rise to their full potential. Sami is a strong believer that data is an underutilized resource and is passionate about helping companies unleash their true potential, allowing them to flourish into the companies they want to be.
We're ready to help you convert your data sets and information into organized, informative and usable tools for growth
